Local view for "http://purl.org/linkedpolitics/eu/plenary/2008-10-23-Speech-4-031"
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"en.20081023.4.4-031"2
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"Madam President, despite the overall increase in the number of admissible complaints received by the Ombudsman in 2007, he handled 17% more than in the previous year. In this connection, it should be emphasised that the number of inadmissible complaints has decreased dramatically in comparison to 2006, which suggests that complainants are better informed about the Ombudsman’s competences.
It emerges from the report that last year the Ombudsman carried out his duties in an active and balanced manner. This is true of his consideration of petitions, of his work maintaining constructive relations with the European Union’s bodies and institutions and also of his efforts to encourage citizens to exercise their rights. Nonetheless, there is still a lot of work to be done to ensure that the citizens receive swift and accurate responses to their questions, complaints and petitions. Above all, the causes of the complaints must be addressed. That involves substantial improvement as regards increasing the transparency of decision-making processes and the functioning of the European Union’s administration. Those are the areas generating the majority of the citizens’ complaints."@en1
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