Local view for "http://purl.org/linkedpolitics/eu/plenary/2008-09-03-Speech-3-313"
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"en.20080903.25.3-313"2
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"This is about the internet, which is a very important issue. The internet presents an enormous opportunity for consumers. It gives them access to better information and expands the size of the market they operate in, giving them access to more providers and more choice.
Already, 150 million EU citizens – a third of our population – shop over the internet. The rapid growth in the number of EU citizens buying online is not matched by the growth in the number of those who do so cross-border, however.
This shows that the Commission is right in addressing the issue, which is linked to consumer confidence with a range of information measures. The online digital user’s guide, which is being prepared by the Commission, has to be mentioned. It will be published online by the end of 2008. As a follow-up to the guide, one could consider drawing up guidelines on how to implement the unfair commercial practices legislation with regard to unfair commercial practices emerging online.
Another tool about which we have already talked is Dolceta, which is geared towards educating consumers, for example on distance selling and consumer redress. Educating young consumers who are particularly active online is crucial. The Consumer Diary, with a record distribution of 2.8 million copies (and this information might also be interesting for Mr Angelakas) in more than 18 000 schools this year, includes information on internet use and cross-border redress.
The Consumer Policy Strategy 2007-2013 foresees actions related to consumer information as part of its priority – better informed and educated consumers. The main tools the European Commission uses to inform citizens and stakeholders about consumer policy in this framework are a website, the
newsletter and information campaigns. The letter contains e-commerce as a major campaign theme in several newer Member States.
Concerning the second question, which concerns enforcement and redress, the Commission strongly believes that, in order to make the internal market work, European consumers must be confident that they can enforce their rights and obtain redress across the European Union. Complaints relating to e-commerce, including complaints regarding non-delivery of products or delivery of unsatisfactory products, may be addressed under the current EU redress framework that we have already set up for European consumers. This framework includes the ECC-net, the two Commission recommendations on alternative dispute resolution, the recently adopted Mediation Directive, and the regulation establishing a European small claims procedure.
The Commission is also in the process of considering whether an EU initiative on consumer collective redress is necessary and, if so, what type of initiative that should be. I am fully convinced that the screen is a new marketplace."@en1
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"Consumer Voice"1
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