Local view for "http://purl.org/linkedpolitics/eu/plenary/2008-09-03-Speech-3-308"
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"en.20080903.25.3-308"2
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"Concerning cross-border problems with teaching materials, we have European Consumer Centres whose work is based on consumer cooperation regulation and which are good ambassadors for consumer rights all over Europe.
In the event of a cross-border disagreement between a consumer and the provider of an educational service, book or material, the consumer can approach a Consumer Centre. If the consumer cannot solve the issue directly, the Consumer Centre in his country can help him get a satisfactory solution in the country of origin of the educational services or material.
I do not have with me a full record of all the different experiences and cases in the various Member States, but can tell you that these European Consumer Centres meet together several times per year. It is already a very enhanced and good network, and most of the Centres are very active and able to solve the issues raised by consumers.
Since the question referred to the education sector, the Centres could be asked for information on how they have solved such issues. However, the basic principle is the same, and this regulation is functioning really well."@en1
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