Local view for "http://purl.org/linkedpolitics/eu/plenary/2008-05-19-Speech-1-214"

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"In the context of the European Union consumer protection strategy, I would like to mention the importance of quality of services and products. If consumers are already used to resorting to consumer protection offices in relation to products, this does not happen when it comes to services. Many times, consumers sign contracts for the supply of services without reading the contractual provisions carefully and if they do read them carefully they believe they cannot propose any amendments thereof. In fact, they do not have the same power of negotiation the suppliers of services have, although some observations from consumers could improve the content of contracts and increase their confidence. I would like to draw attention to the need to protect tourists and passengers as regards compliance with their rights which, unfortunately, many of them do not know and claim. Special attention should be given to electronic services as well. The consumers’ confidence in digital services is essential for the European Union’s competitiveness and, especially, for the development of economy based on knowledge. In conclusion, I would like to mention the fact that we also have to speak about the quality of public services and, in this context, about consumer protection."@en1
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"en.20080519.27.1-214"2
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1http://purl.org/linkedpolitics/rdf/English.ttl.gz
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3http://purl.org/linkedpolitics/rdf/spokenAs.ttl.gz

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