Local view for "http://purl.org/linkedpolitics/eu/plenary/2007-10-25-Speech-4-027"

Predicate	Value (sorted: default)
rdf:type	lpv_eu:Speech2
dcterms:Date	"2007-10-25"^^xsd:date2
dcterms:Is Part Of	lp_eu:European Ombudsman's activities in 2006 (debate)2
dcterms:Language	"mt"^^xsd:language2
lpv:document identification number	"en.20071025.2.4-027"2
lpv:hasSubsequent	lp_eu:2007-10-25-Speech-4-0282
lpv:speaker	lp:Simon Busuttil2
lpv:spokenAs	member; BUDG (2007-01-31--2009-07-13)3 member_of_the_bureau; EPP-ED (2004-08-31--2009-07-13)3 member; Delegation to the Euro-Mediterranean Parliamentary Assembly (2004-09-15--2009-07-13)3 vice-chair; Delegation for relations with the Maghreb countries and the Arab Maghreb Union (including Libya) (2007-03-14--2009-07-13)3 member; PETI (2007-01-31--2009-07-13)3 substitute; Delegation for relations with the countries of south-east Europe (2007-03-15--2009-07-13)3 substitute; LIBE (2007-01-31--2009-07-13)3 unknown; Partit Nazzjonalista (2004-07-20--2009-07-13)3
lpv:translated text	"Thank you, Madam President. The office of Ombudsman is today well established and I would like to congratulate it on its good work. We now need to look ahead to ensure that the tools that citizens have at their disposal for seeking redress are clear, known to all and function more efficiently. At present there is too much confusion regarding where citizens should go when they want to make a complaint. Some appeal to the Committee on Petitions, some to the Commission, some to the Ombudsman, and some appeal to everyone, which results in a great deal of confusion, duplicated work and unnecessary expenses that could all be avoided. There is therefore a need, as Commissioner Wallström rightly said, for better coordination between the institutions that hear and make decisions on complaints. For example, there should be a clear commitment regarding the time within which these agencies must reply to citizens once they receive their complaints, and also a commitment regarding the maximum length of time they can take to give a definitive reply. We still hear all too often about complaints that were lodged years before and are still pending. As my colleague Ms McGuinness has stated, when a complaint is sent to the wrong agency, that agency should not send a negative reply but should itself pass the complaint on to the correct agency. Finally, when a citizen formulates his complaint in an unclear manner, because, after all, not all citizens are lawyers, a greater effort should be made to ensure that whoever receives the complaint gives the complainant the benefit of the doubt and does not automatically consider the complaint inadmissible. I think we have taken huge steps forward and once again I would like to congratulate the Ombudsman, but we still have a lot more to do. Thank you very much."@en1

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