Local view for "http://purl.org/linkedpolitics/eu/plenary/2007-09-26-Speech-3-366"
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"en.20070926.22.3-366"2
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"The Service Directive, which is to be transposed into national law in all the Member States by 28 December 2009, will have a significant effect on cross-border services.
This Directive and even the Green Paper on the Review of the Consumer Acquis do not lay down the fundamental obligations of service providers and therefore I welcome the report by Mr Lehtinen on this issue. The report seeks to ensure that not only consumers but also small and medium-sized businesses buying and selling cross-border services can benefit from additional legal certainty, simplicity and reduced costs.
I believe that European standardisation is key to the success of craft, small and medium-sized enterprises and the introduction of European standards at European Union level is thus a means of supporting the safety of services and guaranteeing consumer rights with regard to cross-border services provided by Member States. Where consumers feel uncertain about the safety and quality of services, they tend to build up psychological barriers towards foreign suppliers, which dissuade them from using cross-border services. If a consumer has a negative experience, that experience will often wrongly have repercussions on all foreign service providers.
Consumers have an opportunity to resolve problems arising predominantly as a result of the different procedures in force in the individual Member States within the European Consumer Centres Network, ECC-Net, and the cross-border Consumer Complaints Network for Financial Services, FIN-NET. Where a consumer has enough information about his internal market rights but attempts to exercise them in vain in another EU Member State, he can seek help from SOLVIT.
Ladies and gentlemen, I welcome the fact that this report focuses primarily on consumers since they, in particular, are a fundamental and important element of the internal market. Our common objective must therefore be to create the conditions for consumers that allow them to have the same confidence when making a purchase in another country as they have when doing so at home."@en1
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