Local view for "http://purl.org/linkedpolitics/eu/plenary/2007-09-06-Speech-4-025"
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"en.20070906.2.4-025"2
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"Madam President, according to the Eurobarometer survey, half of the citizens of the EU are warier of making cross-border purchases than domestic purchases. More than 70% think that related problems, such as complaints, are difficult to solve when shopping cross-border. A clear majority of consumers feel uncertain of their position on the dance floor of trade. As a result there is no new shopping and the economy and the prosperity of consumers relying on it do not grow as much as they could.
The Commission says that the ideal situation would be if EU consumers could have the same basic rights wherever they were in the Union and wherever they did their shopping. These are nice dreams, but now we need sensible action. Attitudes change slowly and only if the reality of a situation improves. For now reality is harsh and, for example, with many chain stores, faulty goods can only be returned to the original place of purchase, even if the chain has shops in the place or country where the consumer actually lives.
The consumer must be king. Consumer law should actually protect consumers. The laws therefore need to be brought up to date, harmonised and, in part, expanded. It is odd, for example, how the long arm of EU law does not automatically extend to on-line auctions. The level of consumer protection at national level must not be allowed to fall because of EU laws.
Finally, attention needs to be focused on improving the quality of information and education for consumers. There are a lot more opportunities today for businesses to lobby for their rights and be aware of them and their obligations, as well as the rights and obligations of the consumer. Without consumers and their trust there is no trade anyway."@en1
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