Local view for "http://purl.org/linkedpolitics/eu/plenary/2007-06-21-Speech-4-145"
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"en.20070621.20.4-145"2
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".
I would like to make a few comments on this report.
It is certain that in terms of digital commerce, consumers are in a weak position. This is particularly true in the case of eBay: you have to trust your correspondent, for example if you are buying, to send the product to you, whether you ordered it in your own country or abroad.
There are some tools, such as PayPal, which are supposed to make this type of transaction safe, but they are not very practical or easy for the average person to use. Something needs to be done to increase consumer confidence in e-commerce, which is a vast, expanding sector.
But we should also be very careful not to over-regulate this market and not to create excessive confidence among consumers. We must always keep in mind that there is such a thing as what we call the ‘informed and responsible consumer’, who can himself find out information about the product, and, if problems occur, make use of the existing legal instruments.
Consequently, I think that improving the quality of the existing instruments (for example, the legal guarantee) and informing consumers about them is the first objective that we should set ourselves, before creating new consumer protection laws."@en1
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