Local view for "http://purl.org/linkedpolitics/eu/plenary/2007-06-21-Speech-4-043"
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"en.20070621.7.4-043"2
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"Mr President, at first sight the digital environment looks like being a model of a world without boundaries, like a kind of theoretical perfect common market where everyone can provide goods, information services, communication and entertainment, and everyone is able to buy all these things. It is not true. We notice a strong fragmentation caused by the lack of trust on both sides – suppliers and consumers – but we have also noticed an unfounded economic protectionism that uses the same uncertainties as justification for excluding some possible stakeholders from the market.
Consumers, especially those from the small or new Member States, are still victims of a segregation based on nationality, place of residence or the place of origin of their credit cards. In my country, Romania, there are still major problems in this regard because of a bad reputation which has been artificially acquired and maintained, despite the fact that the report provided by the CyberSource Corporation did not include Romania among the countries with a high level of risk regarding electronic commerce.
It is not only true in our case. There are companies that are used to changing prices depending on the place of residence of the consumer, or totally forbidding access to their supply. This kind of commercial behaviour is hardly acceptable for consumers and small businesses. In order to avoid the feeling of being discriminated against, we need tangible, urgent measures: a database of those who are genuinely untrustworthy; European trust marks; common standards concerning contracts, terms and conditions; as well as stronger legal instruments and technical protection for those who use cyberspace.
Commissioner, we look forward to having a European charter of users’ rights and obligations in order to be able to support an inclusive society in a digital environment. I thank you all for the work you have done so far."@en1
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