Local view for "http://purl.org/linkedpolitics/eu/plenary/2007-06-21-Speech-4-042"
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"en.20070621.7.4-042"2
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"First, I would like to praise the work of the rapporteur, Mrs Roithová, presenting us a very coherent and topical report on consumer confidence in the digital environment. Consumer confidence is an essential factor because despite the existence of the common market and the availability of information technology to consumers, the percentage of consumers purchasing products and services across borders is still very small.
The most frequently mentioned reasons include fears over possible problems with claims procedures, difficulties in settling disputes, and the cost of translations and cross-border delivery. By strengthening consumer confidence, we will definitely build the development potential not only of large corporations, but also of small and medium-sized businesses, which could expand their business using information technology to the whole internal market of the EU. Each consumer must know their rights. Only this will rid them of their distrust of Internet transactions.
The rapporteur proposes several measures for building consumer confidence. I hope we will integrate quite a few of these in the Commission’s current review of the consumer acquis. I support the idea of the rapporteur, that by drawing up a European charter of consumer rights and obligations and, more importantly, by promoting the latter, we could build the confidence of consumers in products and services offered on-line. Consumers hear far too often what they should not do on the Internet, but no specific list of the rights and obligations of on-line customers and merchants is available.
Unless consumers are aware of their rights, Europe will continue to lag behind America and Asia. The European Commission should swing into action and utilise the potential offered to us by the internal market. Commissioner, in conclusion I would like to express my delight that through you the European Commission had finally managed to attach the necessary emphasis to European consumer protection. Commissioner, I am looking forward to meeting you again and to our future cooperation."@en1
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