Local view for "http://purl.org/linkedpolitics/eu/plenary/2005-12-13-Speech-2-412"

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"en.20051213.63.2-412"2
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". Commissioner, I found your words most encouraging, and I would merely like to stress the importance of this report in terms of raising confidence in the internal market. Consumer protection and the internal market are intrinsically linked. According to the analysis carried out by my colleagues in the CPP, the new Member States came under pressure during the accession negotiations to make their consumer protection laws more modern and in some areas more stringent than those of the old, and in particular the founding Member States. It also came through in our discussions in committee that politicians on both sides were unaware of this. It is clear to all, however, that the crucial difference lies in the level of consumer culture between old and new Member States. The citizens as customers are unaware of their rights and do not assert themselves sufficiently in this regard. Given that over the past 40 or 50 years they have not been used to fighting for their rights, the provision of information about such rights and assistance in claiming them, both in and out of court, are the key elements of the implementation of consumer protection, as the Kristensen report emphasises. Consequently, citizens in the new Member States are also easy prey to unscrupulous business practices, even from the old Member States, in which such practices are not permitted and where there is in fact a more highly developed consumer culture, for example the restriction of users' rights in the case of goods covered by intellectual property protection, attempts to distribute untested goods from non-EU countries, and so on. In the report, we urge the Commission to establish measurable quality indicators for the purpose of benchmarking, because we feel that in order to ensure high quality it is extremely important – and this is not only true of the new Member States – to establish publicly objective standards. I would also like to highlight the fact that consumer organisations differ from those in the old Member States and that there is a need to enable them to allow for the work of volunteers ..."@en1
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