Local view for "http://purl.org/linkedpolitics/eu/plenary/2005-10-25-Speech-2-196"
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"en.20051025.21.2-196"2
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"Commissioner, surely the problem with this legislation lies in the fact that it depends to a large extent on the information given to passengers, and the problem arises when there is nobody to give passengers any information.
In June, a constituent of mine, Mrs Underwood, was stranded overnight in Alicante with her family, which included a ten-month-old baby; there was nobody there from the airline to give any information. In fact, they rang the airport of destination themselves, which was also unable to give her any information. The family had already checked in; they could not get their luggage back; there was no provision for babies nor any baby food. They eventually left at 4 a.m., although they were supposed to have left at 7 p.m. on the previous day. She wrote to the airline but was given no compensation; the national body also said that the airline had acted properly.
We have a piece of legislation here. I am pleased you are going to review the role of these national bodies because, at the moment, I am not convinced that this legislation is practical and workable for citizens."@en1
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