Local view for "http://purl.org/linkedpolitics/eu/plenary/2003-07-02-Speech-3-293"

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"Anyone who has been paying attention in the House this week will be aware that MEPs are gradually joining the ranks of those with expertise on flight cancellations, long delays, overbooking etc. on the basis of first-hand experience. Many passengers find themselves in confrontation with the system, and that is what is making them fed up. Each year, in Europe alone, 250 000 people are victims of overbooking. That is no longer acceptable, however. In future, the loss will be subject to compensation not only in the event of denied boarding, but also in the case of cancellation and long delays, and we think that this is a very good thing. It is even more important, however, that passengers can feel assured of their flight, and the contributions must therefore be sufficiently high to act as an incentive for companies to opt for good service instead of compensation. We want all of this to apply not only to scheduled flights, but also to ‘non-scheduled’ flights. Compensation does not apply in the case of . Unfortunately, we find this a very vague concept. We would have liked to link it to a definition, for example by the Court of Justice of the European Communities, so as to give it more concrete substance. Invoking must not, after all, be a convenient way of abandoning passengers to their fate without compensation. Of course, passengers would often consider it more important that a solution be found than compensation be paid. In fact, similar rules should apply to all providers of transport services, then we would see a great deal fewer dissatisfied passengers on public transport."@en1
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