Local view for "http://purl.org/linkedpolitics/eu/plenary/2001-12-10-Speech-1-112"
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"en.20011210.5.1-112"2
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"Mr President, electronic services are a public commodity in a modern knowledge society. Consequently, quality, affordable services, irrespective of geographical location or the user's personal profile, must be reconciled with the demands of competition, although the basic objective must be to guarantee universal access. Particular attention is therefore quite rightly being given to making access easier for people with disabilities.
Consultation with users is essential in order to ensure we have optimum regulations from a social point of view. I particularly welcome the amendment requiring the Member States to hold public consultations in order to define users with disabilities. This means initiating a broad debate with individual representatives of people with disabilities, depending on their particular requirements.
So we need to focus on measures for minority users, such as providing public telephones at fixed locations or equivalent measures for deaf or speech impaired people. At the same time, once this parameter is accepted, we need to develop quality of service standards for services for minority groups alongside general quality of service standards, because that is the only way we shall be able to monitor the degree of access which these people have to electronic services."@en1
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