Local view for "http://purl.org/linkedpolitics/eu/plenary/2001-09-04-Speech-2-279"
| Predicate | Value (sorted: default) |
|---|---|
| rdf:type | |
| dcterms:Date | |
| dcterms:Is Part Of | |
| dcterms:Language | |
| lpv:document identification number |
"en.20010904.11.2-279"2
|
| lpv:hasSubsequent | |
| lpv:speaker | |
| lpv:spokenAs | |
| lpv:translated text |
"Mr President, Commissioner, first of all, I should like to congratulate Mr Collins on his work, his serious, objective and rigorous work in drawing up this report on protecting the rights of air passengers in the European Union.
I fully agree with the rapporteur when he states that it is necessary – and I would say quite urgent – that we improve the current level of protection in cases of denied boarding, flight cancellations, unjustified delays which, in many cases, lead to connections with other flights or with other means of transport being missed and a long list of similar problems, which is growing every day, not to mention the fact that we Members of this Parliament are long-suffering victims of these inconveniences.
We must put a stop to this deterioration of quality before it becomes irreversible. I must thank the Commissioner for the efforts that her department is making to achieve this, but in order to achieve this, we must undertake a thorough and appropriate review of current legislation in this field and improve all aspects of it that will lead to greater and better protection of passengers’ rights. We also need to closely monitor the voluntary agreements signed by airlines, which are also designed to improve air transport conditions.
Mainly, however, what is essential is a form of vigilance that ensures total compliance with current legislation, which often appears to be nothing more than a useless piece of paper and as such, cannot serve the purposes for which it was intended.
This is the aspect on which immediate and effective action can and must be undertaken. To start with, we should firmly insist that a ‘Charter on Passenger Rights’ be properly marketed – as the rapporteur has already suggested. Precise, clear, intelligible and full information is necessary to ensure that passengers are aware of their rights and of how to exercise them and, of course, we cannot accept these posters being hidden away in obscure corners into which few people go in many airports.
This information must be sufficiently publicised and made available to all users and not only in airports but also at points of ticket sales, in travel agencies and also, as far as possible, in the media. Unless we ensure that passengers have access to information on their rights, which in many cases means that they cannot exercise these rights, there is no point at all in embarking on a legislative process whose outcome might also end up being nothing more than a useless piece of paper."@en1
|
Named graphs describing this resource:
The resource appears as object in 2 triples