Local view for "http://purl.org/linkedpolitics/eu/plenary/2000-07-06-Speech-4-037"
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"en.20000706.3.4-037"2
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". – Mr President, I am grateful to you for giving me the floor to answer questions.
Mr Turco asked about the right to complain by e-mail. This has been possible with the European Ombudsman's office for some years now, since Mr Dell'Alba made us recognise that this would be important. At the moment about 20% of the complaints we receive are by e-mail. If you look at our website you will find a form which can be sent directly by e-mail.
Mr Paasilinna said the website could be developed in that direction. We already have direct access to all national or regional ombudsman websites, but this could be further developed.
Mr Raschhofer spoke about the draft regulation on public access to documents, which has been debated. I should like to stress that this draft regulation is now before Parliament. The committee work can start. In the discussions I have had with Mr Prodi he told me that he is ready to consider favourably all well-founded proposals to improve this regulation. This is now before Parliament.
Mr Malmström mentioned ignorance about the Ombudsman's office in some Member States. Our difficulty has been that, if we make too much propaganda about ourselves, we get too many complaints falling outside our mandate. So we try to find those citizens who have a problem with the administration and might have reason to complain.
Members of Parliament are a very important source of information for many citizens. I would be very glad if you would take part in the work of making the opportunities for submitting petitions and complaints better known to the citizens."@en1
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